Shipping & Guarantee
If anything goes wrong with your order. The first step is to take a picture and then email us with the situation at hand. We will do everything in our power to make it right.
In the event of a DOA, 2 clear pictures within 2 hours of package delivery will be required. In the event a picture does not show up in the 2 hour time frame, Easy Aqua Fish & Coral has the right to decline DOA coverage. Such cases will be management discretion. Buyer must be at location to receive delivery, not doing so voids all DOA coverage . No exceptions or excuses, no credit without photo. We are not responsible for incorrect addresses provided by the buyer. Easy Aqua Fish & Coral cannot be held responsible for mechanical or weather delays that may cause your shipment to arrive late. It doesn’t happen often, but when it does, we will make it right with you. If you have any questions or concerns please call us or send us an email.
Broken or damaged dry goods will be credited to the buyer within reason.
We do not offer returns.